Política de reembolso
In most cases, Arcadian Inc. will accept merchandise returns subject to the terms outlined in this Section 13 and will replace the Product via a replacement order
To facilitate processing of returned merchandise:
- Please obtain an RMA (Returned Merchandise Authorization) document prior to returning a Product(s) by requesting it from customerservice@arcadianinc.com
- For all returns not relating to manufacturers' warranties, returns must be made within 30 days of date of delivery (date product was received as per carrier tracking information), be accompanied by a copy of the approved RMA document provided by customer service, and be in the original packaging and in resalable condition. In some instances, a photo of the issue with the product, may be requested by customer service.
- Credit will only be issued once parts have been received, inspected and deemed ok for resale.
- Certain products shipped directly from suppliers must be returned to the supplier after obtaining the RMA document from Arcadian Inc.
- Upon obtaining an RMA number you will be instructed where to return the Product and how to ship the product back to either Arcadian Inc. or the supplier.
- Products returned solely due to customer error may be subject to a restocking charge.
- To the extent that Arcadian Inc. purchases a Product from a manufacturer specifically for you, such Products may be Non-Cancelable/Non-Returnable.
- Parts specified as "Non-Cancelable/Non-Returnable" at time of quote or sale are not returnable
- All returns for reasons covered under manufacturers’ warranty will undergo incoming inspection. Product that has been returned, inspected and found not to be defective, will not be eligible for credit. Returns relating to manufacturers' warranties are subject to the terms and conditions of the applicable manufacturer's warranty and the applicable manufacturer's return policies for the Product (e.g., some Products may require return directly to the manufacturer). Please contact a customerservice@arcadianinc.com for detail.
- Customer credits provided by Arcadian Inc. will expire if unused within 12 months.
By returning any product to Arcadian Inc. or supplier (as applicable), you represent and warrant that the returned product was purchased through an Arcadian Inc. Site, and is not counterfeit or otherwise non-conforming. You acknowledge that Arcadian Inc. does not accept any counterfeit products, and in the event you send Arcadian Inc. any counterfeit products you will be liable for all damages related thereto and will indemnify Arcadian Inc. against any claims and damages related to such counterfeit products. You also agree that Arcadian Inc. or supplier (as applicable) may test any returned product to determine whether such product is counterfeit, non-conforming, or otherwise violates these Conditions of Order. In the event Arcadian Inc. or supplier determines, in its sole discretion, that any returned product is counterfeit, non-conforming, or otherwise violates these Conditions of Order, Arcadian Inc. or supplier may (i) report such problem to any applicable governmental or regulatory agency or any other applicable third party; (ii) quarantine such product for further testing or other analysis; and/or (iii) take such other actions as may be required or permitted under applicable law.