Yes, we do offer Blind Drop shipments. We do this every day for many of our customers. The items will be packaged in a plain brown box with no Arcadian logos or company name. We are unable to add your Company Name and/or Return Address on the labels. The return address provided on the box will be:

Fulfillment Center

2219 S. 48th Street, #A

Tempe, AZ 85282

Please submit an email to the Customer Service Team (customerservice@arcadianinc.com), include your web order, and they will submit an expedite request with the manufacturer.

Yes, we do ship internationally. Please note duties, taxes and/or customs clearance fees are the responsibility of the individual receiving the package.

We typically do not re-route packages as in our experience carriers typically lose these packages. If we do re-route this package for you, Arcadian does not assume liability for the package if it is lost and/or damaged in transit.

We typically do not offer Saturday deliveries as they incur an additional charge with the carrier. If you would like a Saturday delivery you will need to use your own UPS or FedEx account at check-out. Also, in the check-out notes add that you would like to request Saturday delivery. Please note that the carrier will bill you for this. I would also make contact with the carrier you are using to ensure they offer Saturday delivery to the ship to address as this is not something that Arcadian can guarantee on the behalf of the carrier.

You will receive web order confirmations via the email you used to place the order with. Please be sure to check your junk/spam folder in case the notifications are being routed to that folder. You will also receive tracking information as soon as your order ships out. We will notify you of any unexpected delay via email. If you have any further questions, please email the Customer Service Team (customerservice@arcadianinc.com) for further assistance.

Our warehouse is located in Phoenix, Arizona.

All in stock items ship same day as long as your order is placed and received prior to our shipping cut-off time, 4:45pm Eastern.

Please submit your tax exempt certificate via email to Customer Service (customerservice@arcadianinc.com) and they will make you a tax exempt account.

Typically invoices are emailed by the Accounting Department within 24-48 hours after your order ships. You can also request a copy of your invoice by emailing the Account Department at accountingarc@arcadianinc.com.

Unfortunately at this time, we do not accept wire transfers. You can pay with Credit Card or Paypal via our website.

You can email the Customer Service Team (customerservice@arcadianinc.com) your request and they will get back to you shortly.

Please email the Customer Service team (customerservice@arcadianinc.com) your requirements and we will review your request in 15 minutes or less. Usually discounts can be offered for large orders.

We accept all major credit cards and PayPal at check-out.

We appreciate the opportunity to support your requirements. In order to better serve you and improve our business processes, all orders are now processed through our website. When ready, please proceed by placing your new order through our web portal. At check-out, you can add a note to include your PO# on the packing slip.

If you would like to set up payment terms please click the link below and complete the brief credit application via our website. Typically, requests for credit terms are reviewed and responded to the same day. However, the process can take up to 2 business days. Please be sure to provide your D&B / DUNS number as this information is required for the review process. http://www.arcantenna.com/credit

Our banking information is provided if you are approved for Net30 terms. Please follow the link below to complete the Net30 application and if approved the accounting department will provide you with the banking information. If you are not looking for Net30 terms, you can pay using a credit card or PayPal at check-out. All orders are to be placed via our website. Net 30 application: http://www.arcantenna.com/credit

Please email the Customer Service Team (customerservice@arcadianinc.com) and they will be able to assist you with your cancellation request. Please include the reason for cancellation in your email so that we can improve for future orders.

Regarding defective units, most products are covered by the manufacturer’s 1 year warranty. If you have a defective unit you can email Customer Service (customerservice@arcadianinc.com) and based on the product manufacturer and their corresponding warranty we will be able to assist you. In some cases, we will require the serial#(s) of the defective product.

At this time, we are unable to provide pick-ups from our facility.

If you would like for us to begin stocking certain part(s) for you, we can arrange a blanket order. You can use a credit card for this purchase or also apply to NET30 payment terms by completing the application on the following link http://www.arcantenna.com/credit;  it usually takes up 2 business days to complete the process. By placing a Blanket Order, we will bring all ordered parts from your blanket order into our stock and hold them specifically for you. This will allow you to push & pull deliveries as necessary and avoid manufacturer lead time issues/and or manufacturer production delays. Without a Blanket order on the books, your future orders may be subject to the full manufacturer lead time. Please note all blanket orders are non-cancelable / non-returnable and all parts on the blanket order must be shipped out to you within 1 year of the date the order was placed. A signed NCNR Agreement will be required for a blanket order.

We would highly recommend you place your orders ahead of time so that we can reserve any stock (in stock and/or incoming) specifically for you. Please note our stock is subject to change daily. If you do not place your in advance, you may be subject to standard manufacturer lead time.

In order for us to be able to best serve all customers and provide competitive pricing we communicate mainly through email. You can leave a voicemail or email Customer Service (customerservice@arcadianinc.com) and they will respond to your inquiry in 15 minutes or less during business hours! We are open Monday-Friday, 8:30am-5:00pm Eastern.

You are able to return unopened, unused product within 1 year of your purchase date. You must arrange shipping back to our facility within 30 days of the issued RMA. Credit is issued once parts are returned to our facility. Please note all cables and connectors are NON-CANCELABLE / NON-RETURNABLE. We do not offer exchanges.

You can email the Customer Service Team (customerservice@arcadianinc.com) your quote request and they will get back to you shortly.

Most stock and lead time information is located directly on the product page. You can also email the Customer Service Team (customerservice@arcadianinc.com) your stock check request and they will get back to you in 15 minutes or less.

As you can imagine the possible cables combinations are endless so we do not have every single cable listed. You are able to build a custom coax cable using our cable builder: https://www.arcantenna.com/collections/cable-builder. If you require further assistance, please email the Customer Service team (customerservice@arcadianinc.com) and they will be able to assist you with your cable request. Please note all cables are custom, made to order and are non-cancellable / non-returnable.

Unfortunately these are manufacturer instated MOQ (minimum order quantity) requirements that we cannot break.

After adding the items to your cart, at the top of the screen you will see your Shopping Cart and a box titled “Customer PO#” that you can fill in. Please reference the image below:

Kindly notice that we do not offer that service at this time. Please email the Tech Support Team (techsupport@arcadianinc.com) to see if they can make a product recommendation with a connector already installed.